Privacybeleid

PHILOCALÍST operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a personalized shopping experience (the “Services”). PHILOCALÍST is powered by Shopify to deliver the Services to you. This privacy policy describes how we collect, use, and disclose your personal information when you visit or use the Services, make a purchase or other transaction, or otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail regarding the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

 

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or another individual, or can reasonably be linked to you or another individual. Personal information does not include information that is collected anonymously or de-identified so that you cannot be identified or reasonably linked to it. We may collect or process the following categories of personal information, including inferences drawn from this information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact Information: Your name, address, billing address, shipping address, phone number, and email address.
• Financial Information: Credit card, debit card, and financial account numbers, payment card information, financial account information, transaction data, payment method, payment confirmation, and other payment-related information.
• Account Information: Username, password, security questions, preferences, and settings.
• Transaction Information: Items you view, add to your cart, wishlist, purchase, return, exchange, or cancel, and your past transactions.
• Communications with Us: Information included in your communications with us, such as inquiries submitted to customer support.
• Device Information: Information about your device, browser, or network connection, IP address, and other unique identifiers.
• Usage Information: Information about your interaction with the Services, including how and when you engage with or navigate the Services.

 

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you: When you create an account, visit or use the Services, communicate with us, or otherwise provide your personal information.
• Automatically through the Services: Including from your device when you use our products or Services or visit our websites, and through cookies and similar technologies.
• From our service providers: When we engage them to enable certain technologies or when they collect or process your personal information on our behalf.
• From our partners or other third parties.

 

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

• Deliver, customize, and improve the Services: We use your personal information to provide the Services, fulfill our agreement with you, process payments, handle orders, remember your preferences and items of interest, send account-related notifications, manage purchases, returns, exchanges, and other transactions, create and maintain your account, arrange shipping, facilitate returns and exchanges, allow you to post reviews, and create a personalized shopping experience, including recommending products related to your purchases.
• Marketing and Advertising: We use your personal information for marketing purposes, such as sending promotional emails, SMS, or mail, and showing you online advertisements for products or Services on the Services or other websites, including based on items you previously purchased or added to your cart.
• Security and Fraud Prevention: We use your personal information to verify your account, provide a secure payment and shopping experience, detect, investigate, or act on potentially fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services. If you register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other login information with anyone.
• Communicating with You: We use your personal information to provide customer support, respond to inquiries, deliver Services effectively, and maintain our business relationship with you.
• Legal Purposes: We use your personal information to comply with applicable laws or respond to valid legal requests, including law enforcement or government requests, civil discovery, potential or actual lawsuits, or other legal proceedings, and to enforce or investigate potential violations of our terms or policies.

 

How We Share Personal Information

 

In certain circumstances, we may share your personal information with third parties for legitimate purposes, subject to this Privacy Policy. Such circumstances may include:

• With Shopify, merchants, and other third parties performing Services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
• With business and marketing partners: For marketing Services and advertising purposes. For example, we use Shopify to support personalized advertising with third-party Services based on your online activities across merchants and websites. Our partners will use your information according to their own privacy policies. Depending on your location, you may have the right to opt out of having your information shared for targeted advertising.
• When you instruct or authorize us: For example, to ship your products or via your use of social media widgets or login integrations.
• With our affiliates or within our corporate group.
• In connection with a business transaction: Such as a merger or bankruptcy, to comply with legal obligations, enforce terms or policies, and protect our Services, rights, and those of our users.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve the Services. Information you submit to the Services will be transmitted to and shared with Shopify, and may be stored in countries other than where you reside, to provide and improve the Services. Additionally, to help protect, grow, and improve our business, we use certain Shopify enhanced features that combine data from your interactions with our store, other merchants, and Shopify. Shopify may use personal information collected about your interactions with our store in these circumstances. For more information about how Shopify uses your personal information and your rights, visit Shopify’s customer privacy policy at https://privacy.shopify.com/en.

 

 

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies. We do not guarantee, and are not responsible for, the privacy or security of these sites. Information you provide on public or semi-public platforms, including third-party social media platforms, may be viewed by others without restriction. Inclusion of such links does not imply endorsement of content or operators, except as stated in the Services.

 

Children’s Information

The Services are not intended for use by children, and we do not knowingly collect personal information from individuals under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided personal information, you may contact us to request its removal. As of the effective date of this Privacy Policy, we are not aware of sharing or selling personal information of individuals under 16 (as defined by applicable law).

Security and Retention

No security measure is perfect or impenetrable, and we cannot guarantee “perfect security.” Information transmitted to us may not be secure during transfer. Avoid using unsecured channels to send sensitive or confidential information.

How long we retain your personal information depends on factors such as maintaining your account, providing Services, complying with legal obligations, resolving disputes, or enforcing other contracts and policies.

 

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute, may only apply in certain circumstances, and we may decline requests as permitted by law:

• Access: Request access to the personal information we hold about you.
• Deletion: Request deletion of your personal information.
• Correction: Request correction of inaccurate personal information.
• Portability: Request a copy of your personal information and transfer it to a third party, subject to certain conditions.
• Manage Communication Preferences: You may opt out of promotional emails at any time using the unsubscribe option in our emails. Non-promotional emails (e.g., account or order-related) may still be sent.

 

If you reside in the UK or European Economic Area (EEA), you may also have:

• Objection and Restriction: Request that we stop or limit processing your personal information for certain purposes.
• Withdraw Consent: When processing is based on consent, you may withdraw it without affecting the lawfulness of prior processing.

You may exercise these rights via the Services or by contacting us. We will not discriminate against you for exercising these rights. Verification of identity may be required. You may authorize an agent to make requests on your behalf, provided proof of authorization is shown. We will respond promptly as required by law.

 

 

Complaints

 

If you have complaints about how we process your personal information, contact us using the details below. Depending on your location, you may have the right to appeal our decision or file a complaint with your local data protection authority. For the EEA, a list of supervisory authorities is available here.

International Transfers

 

Your personal information may be transferred, stored, and processed outside your country of residence. When transferring outside the EEA or UK, we rely on recognized transfer mechanisms such as the EU Commission’s standard contractual clauses or equivalent UK-authorized contracts, unless the destination country provides adequate protection.

 

 

Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. The revised Privacy Policy will be posted on this website with an updated “Last Updated” date and notice provided as required by applicable law.